Customer Service Response Templates

Cancel my free trial before I am charged!

Thank you for stopping by eCards and signing up for a free trial! We're so sorry to see you go! Per your request, your account has been cancelled. 

In the meantime, we'd love for you to give our free eCards a try! That's right, many of our products are completely free— and just as fun to send! Here's a link to the fantastic eCards we offer free of charge: http://www.www.ecards.com/ecards/free 

Thank you so much for visiting eCards and we hope to see you again soon!

Refund pushback- Technical difficulties

We're sorry to hear that you experienced [   ], and we're hoping you might give us another chance. To make up for the trouble you have experienced, we would like to issue you a partial refund of $10.00, which means that you get to enjoy an entire year of eCards for only $9.95. If you are interested in giving us another try, this fantastic rate gives you unlimited access to our over 1,300 unique eCards. 

If you would like to take advantage of this great offer, please let us know.  If not, please reply to this email and we will forward your original request to our Billing Department.

We're sorry for any inconvenience you have experienced, and we truly hope that you will give us one more chance to show you what a fantastic product we provide. 

Thank you for visiting ecards.com! We look forward to hearing from you soon! 

Refund pushback- Free trial turned into membership

From all of us at eCards, we’re sorry to hear that you’d like to cancel your membership. Per our terms of sale, your free 10 day trial has expired, and your account was charged $19.95 for a full year of eCards membership. 

Since you expressed an interest in cancelling your account, we would like to issue you a partial refund of $10.00, which means that you get to enjoy an entire year of eCards for only $9.95. If you are interested in giving us another try, this fantastic rate gives you unlimited access to our over 1,300 unique eCards. 

If you would like to take advantage of this great offer, please let us know.  If not, please reply to this email and we will forward your original request to our Billing Department.

We're sorry for any inconvenience you may have experienced, and we truly hope that you will give us one more chance to show you what a fantastic product we provide. 

Thank you for visiting eCards.com! We look forward to hearing from you soon! 

Request to unsubscribe- No email available

Thank you for contacting eCards customer support. We would be happy to help you unsubscribe to ecards.com, but we were not able to locate an account for the email address “    ”  Is there another email address you might have used? 

Thank you so much for using eCards, and we can't wait to hear from you soon! 

I can’t access the free stuff!

We're so sorry to hear that you had difficulty using our free eCards. While some cards on our site require a paid membership, many are completely free—and just as fun to send! If you'd like to give our free eCards a try, here's a link to the fantastic eCards we offer free of charge: http://www.www.ecards.com/ecards/free 

Thank you so much for visiting eCards and we hope to see you again soon!