The Skincare Service Model

Small actions = big results. An extra thank you or a follow up call can establish a lifelong relationship with a patient. Organizing your workspace, helping a team member with a quick task, or refilling empty supplies are all examples of small actions that can help build stronger, more trusting teams. Attention to detail impacts both patients and teammates, so go the extra mile to ensure your work is completed in excellence.  

Kindness counts. It is our privilege to serve both patients and employees with kindness. Whether you are speaking with a patient or coworker, always be respectful, compassionate, and understanding. Speak positively about your experiences with others. A genuine smile and kind words go a long way.  

Intention guides our actions. Our primary goal is to provide the highest quality healthcare to our patients, and that goal informs everything we do. We uphold the highest standard of care and are guided by a strict code of compliance and ethics. As a company, we put our patients and employees above all else knowing that when we intend to care for those around us, our business will naturally thrive, too.  

Never say “no” or “I don’t know.” Create service solutions rather than turning a patient away or passing the responsibility to another employee. Be proactive in finding the answers to patient questions and coworker inquiries. It's impossible for everyone to know everything, so we must take the initiative to find answers and identify solutions.

Communicate effectively. Create simple and thorough statements with clear messages. Avoid misunderstandings by taking the time to actively listen and patiently explain concepts. Proofread documents and emails before they reach your audience. Consider whether certain information is best delivered in a phone call, email, or team meeting.  

Attitude is contagious. Support your team and elevate those around you by demonstrating a positive attitude. Remember that mistakes are a chance to learn something new. Instead of thinking, “We have a problem,” turn it around and say, “This is an opportunity to find a solution!” By setting an example of collaboration and workplace excellence, you'll soon find that your positivity and productivity spread to the entire team. 

Realistic expectations. When working with both employees and patients, set realistic expectations for timelines and services. Always update your team about changes to project deadlines. Make sure patients clearly understand how many treatments they will need for best results and be open and honest about the time patients will spend in the office for certain appointments. By managing expectations, we can avoid disappointing others while honoring our satisfaction guarantee.  

Efficient teams = optimal operations. Efficiently use all time and resources. If you have down time while at work, see if there’s a way to help a coworker. Plan ahead and finish tasks before deadlines rather than waiting until the last minute. Avoid shortcuts that can result in having to redo a task. Be a team player by considering what you can do to make your team as successful as possible.